As some of you know, two weeks ago our car broke down and so we were given a courtesy car from Europcar.
We used it very little, 32 miles in fact - just for essential travelling really.
Anyway we put £10 of fuel in (which easily covered the mileage) and we handed the car back once ours was fixed (2 days later) and that was that.
Then I had an email this week and an invoice for £20 + VAT for fuel consumption, even though we covered the costs right?
So I rang them and disputed the costs. As you do. It's not that it's a huge amount of money, but I feel they were trying to steal money from me (which they actually debited).
Read this...
Email 1
So I replied;
And then I have just had this;
be warned.. always check with them, as I said to them in my reply - my issue is not the money, but the fact they're trying to skim.
:hmm:
We used it very little, 32 miles in fact - just for essential travelling really.
Anyway we put £10 of fuel in (which easily covered the mileage) and we handed the car back once ours was fixed (2 days later) and that was that.
Then I had an email this week and an invoice for £20 + VAT for fuel consumption, even though we covered the costs right?
So I rang them and disputed the costs. As you do. It's not that it's a huge amount of money, but I feel they were trying to steal money from me (which they actually debited).
Read this...
Email 1
Good afternoon Mr
Thank you for your enquiry received on 4th May.
Having reviewed the query I can confirm our records show the tank was only 7/8ths full when our driver arrived at the collection point to retrieve the vehicle. I have attached the collection form for your records.
I acknowledge that you state you refuelled to the top prior to taking the vehicle to the garage to be collected. I can therefore, only suggest that you contact the garage to discuss this further as they should be aware that the customer would be responsible for any fuel missing from that vehicle.
I am very sorry for any inconvenience this may now cause.
Regards
So I replied;
Hello,
I refute this completely.
Let's do some basic maths.....
You say 10 litres were put in the tank correct?
That's 2.2 gallons of fuel...
It's a Vauxhall Mokka - average MPG = 42-69 ..let's go 50.
We did 32 miles only okay?
Can you confirm the car travelled only 32 miles?
32 miles if average (we're talking average MPG not even maximum) - 50.
You are trying to charge me for 2 gallons of petrol which on an average of 50 MPG would equate to 100 miles minimum.
Correct?
Please work that out and get back to me.
Thanks
Regards
And then I have just had this;
Good morning,
Thank you for your further correspondence to Europcar customer services.
Your query has been passed to me in order to review and respond accordingly.
Upon reviewing this, I would like to sincerely apologise for the previous response sent.
I can confirm that during your hire, a total of 32 miles were driven; therefore as this would not have equated to 10 litres, I have cancelled the invoiced amount.
As the payment was physically debited, this amount has now been refunded. Please allow 3-10 working days for this amount to reflect back onto your card. The invoiced amount is no longer outstanding.
Thank you for bringing this to my attention.
Regards
be warned.. always check with them, as I said to them in my reply - my issue is not the money, but the fact they're trying to skim.
:hmm: